Introduction

This Privacy Policy explains how Play Pals Childcare Ltd collects, uses, and protects personal information through our website and childcare services. We are committed to safeguarding the privacy of children, parents/carers, staff, and other stakeholders. All personal data is managed in accordance with UK GDPR and the Data Protection Act 2018.

What information do we collect?

We may collect personal information when you:

• contact us through our website or by phone/email

• register your child for childcare sessions

• complete forms for funding, meals, or additional services

• subscribe to newsletters or updates

This information may include names, contact details, dates of birth, medical information, and any other information relevant to your child’s care. We will only collect personal data when you provide it voluntarily and with your explicit consent.

Controlling your personal information

You can control how your personal information is used in the following ways:

• When completing forms, you may be asked to indicate whether you consent to optional communications, such as newsletters or promotions.

• If you have previously agreed to receive communications, you can withdraw your consent at any time by contacting us using the details on our website.

When do we share your information?

We will not sell, distribute, or lease your personal information to third parties unless:

• we have your explicit permission, or

• we are required to do so by law (for example, safeguarding, regulatory or funding requirements).

We may share your personal information with:

• Ofsted, local authorities, or other regulatory bodies as required by law

• Trusted third parties who provide services directly related to your child’s care, with your consent

How can you access your personal data?

You have the right to:

• request a copy of the personal data we hold about you or your child

• ask us to correct any inaccuracies

• request deletion or restriction of your data where appropriate

To make a request, please contact us using the details on our website. We will respond in line with statutory timescales.

Security

We are committed to keeping your information secure. We have suitable physical, electronic, and managerial safeguards in place to prevent unauthorised access or disclosure.

How we use cookies

A cookie is a small file placed on your device to help our website function and improve your experience. Cookies allow the website to remember your preferences and analyse website traffic.

We use:

• traffic log cookies to monitor which pages are most visited and improve the site based on user needs; this information is anonymised.

Cookies do not give us access to your device or personal information beyond what you provide.

You can accept or decline cookies via your browser settings. Disabling cookies may limit some website functions.

We comply with UK and EU law regarding cookies and consent.

Cookies Used

Necessary

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms.

You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.